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Data Protection Policy

FM24 Privacy Policy — Our Commitment to Protecting Your Data

At FM24, your data is safeguarded like a deposit. In this Privacy Policy, we clearly set out what information we collect, why we collect it, and how we keep it secure.

Last Updated
July 1, 2026
Language
Bengali (bn-BD)
Version
3.1
Your data is completely secure
With FM24
256-Bit SSL Encryption
No Sale of Data to Third Parties
GDPR compliant
Right to Erasure

Core Pillars of the FM24 Privacy Policy

How We View Your Data and the Principles We Stand By

Maximum encryption protection
At FM24, every piece of your data is protected by bank-grade 256-bit SSL encryption. From transactions to login credentials, everything is encrypted — keeping hackers and third parties completely locked out.
A Strict No-Sale Policy on Your Data
FM24 never sells your personal data, browsing habits, or betting history to any advertiser or third party. Your information is used solely to improve FM24's services.
You're in Control of Your Data
FM24 gives you full control — view, update, or delete your personal data at any time. Your information is never used for any purpose without your consent.
Compliant with International Standards
FM24's Privacy Policy adheres to the GDPR (General Data Protection Regulation) and international data protection standards, ensuring users in Bangladesh receive world-class privacy protection.
Minimal data collection policy
FM24 only collects data that is strictly necessary to provide its services. Requesting unnecessary or excessive information goes against FM24's core principles.
Spam-Free Communication
FM24 never uses your email or phone number for unsolicited advertising. We only send important account notifications and updates relevant to your preferences. You can unsubscribe at any time.
Table of Contents
1. Introduction & Scope 2. Data We Collect 3. How We Collect Your Data 4. How We Use Your Data 5. Data Sharing Policy 6. Data Security Measures 7. Cookie Policy 8. Your Rights 9. Minors' Information 10. Data Retention 11. Policy Updates 12. Contact Us
Updated: 1 July 2026

Welcome to FM24 (fm24.click). This Privacy Policy ("Policy") explains in detail how we collect, store, and use your personal information when you use the FM24 platform.

By using FM24, you confirm that you have read and agreed to the terms of this Privacy Policy. If you have any questions, please don't hesitate to contact us.

1. Introduction & Scope

FM24 is an internationally licensed online betting and gaming platform serving millions of users across Bangladesh with safe and trustworthy entertainment. To provide these services, we collect certain personal data — which we handle with the utmost care.

This Privacy Policy applies to FM24's website, mobile app, all services, and customer support channels. It takes effect whenever you use any part of the FM24 platform.

FM24 doesn't treat your privacy as just a legal obligation — we believe your data belongs to you, and protecting it is our ethical responsibility.

This Privacy Policy has been drafted in accordance with the GDPR, ePrivacy Directive, and international data protection standards. FM24 ensures the highest global standards for users in Bangladesh.

2. Data We Collect

FM24 only collects information that is necessary to deliver its services. The following types of data may be collected:

Identity information

Full Name
Date of birth
Email Address
Mobile number
Current address
National ID Card

Financial information

Mobile banking number
Transaction history
Withdrawal Methods
Deposit records

Technical information

IP address
Device information
Browser Type
Session logs

FM24 never stores your password in plain text. Passwords are always secured using an advanced hashing algorithm (bcrypt).

3. How We Collect Your Data

FM24 collects your data through the following methods:

Information Provided Directly via Registration Form
During payment processing
Contact customer support
Cookies & Tracking Technologies
Automated Platform Usage Logs

FM24 never purchases your data from third parties or collects information from social media without your explicit consent.

4. How We Use Your Data

FM24 uses your data for the following legitimate purposes:

  • Account Management: To manage registration, login, KYC verification, and account security.
  • Payment Processing: To verify the legitimacy of deposits, withdrawals, and transactions.
  • Customer Support: To properly address your complaints and queries.
  • Service improvement: To improve FM24's platform, games, and features.
  • Security: To prevent fraud, money laundering, and other illegal activities.
  • Legal Compliance: To comply with applicable laws and regulatory obligations.
  • Personalised Experience: To deliver relevant offers and recommendations tailored to your preferences (with your consent).

FM24 never sells your data to third parties for marketing or advertising purposes. No promotional communications are sent without your consent.

5. Data Sharing Policy

FM24 does not generally share your data with third parties. However, sharing may occur in the following limited circumstances:

For transaction processing, FM24 shares only the minimum necessary payment details with its mobile banking partners. These partners are bound by their own strict privacy policies. Your personal betting information is never shared with them.

Where required by court order or applicable regulations, FM24 may share necessary information with regulatory authorities. In such cases, FM24 provides only the minimum data legally required and makes every effort to notify you in advance.

FM24 works with trusted technology partners for server hosting, cybersecurity, and fraud detection. These partners operate on FM24's behalf and are not permitted to use your data for their own purposes.
6. Data Security Measures

FM24 employs a multi-layered security framework to protect your data:

  • Encryption: All data transmissions are secured with TLS 1.3, and stored data is encrypted using AES-256.
  • Firewall & IDS: Advanced firewall and intrusion detection systems active 24/7.
  • Two-Factor Authentication (2FA): Automatic OTP verification is triggered when a suspicious login attempt is detected.
  • Regular security audits: Periodic audits conducted by third-party cybersecurity experts.
  • Data Backup: All data is backed up across multiple secure servers.
  • Employee Training: All FM24 employees are trained in data protection regulations.

If a security vulnerability is identified, FM24 will promptly notify the affected users and take all necessary steps to resolve the issue.

7. Cookie Policy

FM24 uses cookies on its website and app. Cookies are small data files stored on your device that help improve your browsing experience.

Cookie name Type Purpose Duration
Fm24_session Essential Login Session Retention Session Expired
Fm24_pref Essential Language & Theme Preferences 1 year
Fm24_analytics Analytics Page usage statistics 6 months
Fm24_device Essential Device trust verification 30 Days
Fm24_utm Analytics Traffic Source Analysis 90 days

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain FM24 features to not function properly.

8. Your Data Rights

As an FM24 user, you have the following rights over your personal data:

01
Right of access
You may request to view the personal data FM24 holds about you at any time.
02
Right to rectification
To correct inaccurate or outdated information, please submit a request to FM24 customer support.
03
Right to Erasure
After closing your account, you may request the permanent deletion of specific data (subject to legal obligations).
04
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be temporarily suspended.
05
Right to Data Portability
You may request an export of your data in a machine-readable format.
06
Right to Object
You have the right to object to the processing of your data for specific purposes.

To exercise any of these rights, email us at support@fm24.click. FM24 will typically respond within 30 business days.

9. Protection of Minors' Data

FM24 strictly does not provide services to anyone under 18. We do not knowingly collect personal information from minors.

If FM24 inadvertently collects data from a minor, the account will be immediately closed and all associated data will be securely deleted.

If you believe a minor is using an FM24 account, please contact us immediately at support@fm24.click. We will take prompt action.

10. Data Retention

FM24 retains your data for the following periods:

  • While your account is active: Your complete profile and transaction history are retained.
  • After account closure: Financial records may be retained for up to 5 years to meet legal obligations.
  • KYC documents: Retention of up to 7 years may be required under regulatory rules.
  • Cookies & Session Data: Each cookie is automatically deleted once its designated expiry period ends.

FM24 does not retain any data beyond what is required by law.

11. Changes to the Privacy Policy

FM24 may update this Privacy Policy from time to time. For any significant changes, FM24 will:

  • You will be notified via your registered email or mobile number at least 14 days before any changes come into effect.
  • FM24 will publish a dedicated notice on the platform.
  • The "Last Updated" date on this page will be revised accordingly.

Continued use of FM24 after any changes take effect will be considered your acceptance of the updated policy.

12. Contact Us

For any questions, complaints, or data-related requests regarding this Privacy Policy, please contact FM24 using the details below:

Email
support@fm24.click
Response within 24–48 hours
Live Chat
Log In to FM24
Get Help in Bangla 24/7

If you need to contact our Data Protection Officer (DPO) directly, please email dpo@fm24.click.

Your privacy is protected — enjoy FM24 with complete peace of mind

FM24 keeps all your data under the highest level of security. Register, deposit via bKash, and enjoy an exciting betting experience on Bangladesh's most secure betting platform.

Free registration Log In
SSL Secured
No Sale of Data
GDPR compliance

⚠️ For users aged 18+ only. Responsible Gaming View Page.

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