Need help? fm24's Responsible Gaming team is always here — support@fm24.click Write to us or join the live chat.

Your Well-Being Is Our Priority

FM24 Responsible Gaming — entertainment that's safe, controlled, and healthy

Betting at fm24 is about more than just excitement — it's about enjoying it responsibly. We want every player to have fun with a clear head, in full control, and within their limits.

GamCare Approved
Strict 18+ age policy
24/7 Support
Responsible Gaming
fm24's Commitment
Daily budget limit
Session time control
Weekly loss limit
Monthly Deposit Limit

Set all your limits yourself


What is responsible gaming?

Welcome to fm24 — but first, we want you to understand something clearly.

Betting is entertainment — just like watching a film or a match. The problems start when you see it as a source of income. fm24's responsible gaming policy means this: always play for the fun of it, never out of pressure or stubbornness.

Every player on FM24 has the power to set their own limits. How long you play, how much you deposit, when you take a break — it's all in your hands. FM24 simply ensures those limits are enforced securely.

Among online betting platforms in Bangladesh, fm24 is the only one that runs responsible gaming as a dedicated section — because we believe a healthy player is always the best player in the long run.

The golden rules of responsible gaming

Only bet what you can afford to lose — money that won't affect your life if it's gone.

Never think of betting as a way to recover lost money — every bet is independent.

If gambling is affecting your family, relationships, or work, take a break immediately.

Avoid betting when you're angry, sad, or under stress.

Keep track of how long you play each day — FM24's app has a built-in timer.

Never bet with borrowed money — not from yourself or your family.

Fm24's Responsible Gaming Tools

FM24 provides powerful protection tools to keep you in control

Set Deposit Limit
Set your own daily, weekly, and monthly deposit limits on your FM24 account. Once a limit is in place, the system automatically blocks any deposits beyond it. A mandatory 72-hour cooling-off period applies if you wish to increase a limit.
Loss Limit
You decide the maximum you're willing to lose before a session automatically ends. fm24's Loss Limit feature protects you from losing more than you planned in the heat of the moment — it's one of our most effective responsible gaming tools.
Session Time Limit
Use FM24's session timer to decide how long you'll play in one sitting. When the time is up, FM24 alerts you and can automatically log you out if you choose. It's one of the most effective ways to prevent excessive play.
Cooling-Off Period
Take a break of 1 day to 6 weeks to clear your head. During the cooling-off period, logging into your fm24 account and all betting activity will be suspended. No promotional messages will be sent during this time either.
Self-Exclusion
If you feel your betting is getting out of control, exclude yourself from FM24 for anywhere between 6 months and 5 years, or permanently. Once self-exclusion is active, it cannot be lifted early under any circumstances.
Reality Check
fm24 reminds you at regular intervals — how long you've been playing, how much you've won or lost. These reality-check notifications keep you aware of where things actually stand.

Recognise the signs of problem betting

Seek help immediately if you notice any of the following signs

Chasing losses by betting again and again — only to lose more.

Borrowing money from family or friends for betting, or lying to them about it.

Neglecting work, family, or daily responsibilities because of betting.

Feeling restless, irritable, or uncomfortable when you're not betting.

Hiding your betting activity or keeping it secret from family.

Repeatedly breaking the limits you set for yourself and losing control.

You're betting to escape stress, loneliness, or depression.

If you notice even 1–2 of the above signs in yourself, reach out to fm24 for help. Taking action early is always easier.

Steps to Getting Help

FM24 is with you every step of the way

Acknowledge the problem
The first step is the hardest — tell yourself, "I need help." That's not weakness; that's courage.
Activate FM24 Self-Exclusion
Log in to your FM24 account immediately and activate self-exclusion. It takes effect right away.
Contact fm24 Support
Message us via live chat or at support@fm24.click. Our specialist team will assist you with full confidentiality.
Tell Someone You Trust
Tell a family member or a trusted friend. Don't fight this alone — reach out and get support.
Seek professional advice
If needed, speak with a mental health professional or counsellor. fm24 can provide referral support for this.

Assess yourself

Answer the questions below honestly — if any answer is "Yes", it's time to take stock

01
In the past month, have you spent more than your set betting budget?
Never Sometimes Often Always
02
After a loss, do you place more bets trying to win that money back?
Never Sometimes Often Always
03
Do you feel restless or irritable when you're unable to bet?
Never Sometimes Often Always
04
Have you ever neglected family or work responsibilities because of betting?
Never Sometimes Often Always
05
Do you hide your betting from family or friends?
Never Sometimes Often Always

How do I use fm24's responsible gaming tools?

Learn more about each tool

01
Deposit Limit
Settings → Responsible Gaming → Deposit Limit → Set your amount. Changes take up to 72 hours to take effect.
02
Session Timer
Start a session timer before you begin playing. You'll receive an alert at your set time, and you'll be logged out automatically if you go over.
03
Cooling-Off
Settings → Cooling-Off → Choose a duration (1–42 days). Login and betting are completely disabled during this period.
04
Self-Exclusion
Contact FM24 Support or activate it via Settings → Self-Exclusion. It takes effect immediately.

Common Questions About Responsible Gaming

Answers to the most frequently asked questions from fm24 players

No, the funds in your account remain completely safe. Once the self-exclusion period ends, or after verification through FM24 Support, you can withdraw your balance. FM24 never withholds anyone's funds.

Yes! Lowering your deposit limit on FM24 takes effect immediately. However, increasing a limit is subject to a 72-hour cooling-off period for your protection — giving you time to make a calm, considered decision.

During your cooling-off period, you won't receive any promotional messages or be able to claim new bonuses. When you return, fm24 will welcome you back with a special return offer. Your well-being is our top priority — bonuses can always wait.

Contact FM24 Support right away. FM24's Parental Control team takes dedicated protective measures in such situations. You will be advised to change your password and lock your device.

Yes. If fm24's AI system detects problematic patterns in a player's behaviour — such as unusually long sessions or continued betting after heavy losses — fm24 may step in with a temporary pause and have the support team reach out.

Absolutely. All conversations with FM24's responsible gaming team are completely confidential. No information is shared with third parties. You can reach out for help without any fear.
FM24's Responsible Gaming Commitment
We do more than entertain — we care. Every player's wellbeing is FM24's greatest responsibility.

FM24 promises

We will never encourage addictive behaviour — Our marketing is always responsible.

Under 18s No account will be created without rigorous verification.

Players in Difficulty We'll ensure you get immediate help and protection.

Self-Excluded Players We will not send any marketing to them.

Responsible Gaming Tools Always free and readily accessible.

The FM24 Team Undergoes regular responsible gaming training.

Customer Support Team Ready to provide mental health support in Bangla, 24/7.

Play responsibly — stay safe with FM24

Betting on FM24 means responsible entertainment. Play with our powerful protection tools, 24/7 support, and strict responsible gaming policies — enjoy the experience, but stay in control.

GamCare Approved
Strictly 18+
24/7 Bangla Support

⚠️ Betting is never a source of income — it's entertainment. If you have a problem, seek help right away.

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